Charterhouse Aquatics

Need help with your aquarium setup or order? Visit the Charterhouse Aquatics Help Center for expert guides, FAQs, and customer support. Get quick answers and expert assistance today!

Charterhouse Aquatics Customer Service Help Center

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Frequently asked questions

Who is Klarna?

How does Pay later in 30 days work?

Am I eligible for Pay in 30 days?

Can I have multiple Pay in 30 days orders at the same time?

What does Klarna consider when reviewing my application?

What do I need to provide when I make a purchase?

Will a credit search take place?

How do I make repayments to Klarna?

I have been asked to go to the Klarna site. Is this correct?

Can I pay before the due date?

Is my payment information safe?

How do I know Klarna has received my payment?

What happens if I don’t make a payment on time?

What happens if I don’t pay for my order?

I've received a statement, but I've not yet received my goods.

What happens if I cancel or return my order?

I have canceled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

What happens to my statement, when I have returned the goods?

What happens to my statement when I have returned part of my order?

I haven’t received an email with my statement/payment information.

I still have questions regarding payment, how can I get in touch?

How does Pay in 3 work?

Am I eligible for Pay in 3?

Can I have multiple Pay in 3 orders at the same time?

Klarna FAQs

What is Clearpay?

How do I use Clearpay?

Who can use Clearpay?

How does the Clearpay payment schedule work?

What if I can't pay a Clearpay instalment?

When will my items be delivered if I use Clearpay?

Is there a limit to how much I can spend on a single Clearpay transaction?

Can I use another form of payment with Clearpay?

How do I return or exchange an item purchased with Clearpay?

Where can I find out more about Clearpay?

Clearpay FAQs

Using a Charterhouse Discount Code

Discount Code FAQs

Do I get free delivery over £50 on a coral order?

Collection Information

How do I acclimate my Corals?

Tips for Corals after acclimation

Tips for Anemones

Can I make a Claims

Buying Corals FAQs

Charterhouse Points FAQs

What is the Charterhouse Point Program?

How does the Charterhouse Program work?

Charterhouse Points and Values

Redeeming Charterhouse Points

Minimum Points Required

Is there a maximum points redemptions allowed per order?

Will I earn points for shipping fees?

Will I earn points if I pay with finance?

Will I earn points on in-store purchases?

Will I earn points for tax fees?

Will I earn points for discounted products?

Will I earn points when my purchase is paid for with points?

Are there any product restrictions?

Conditions of Use

What if I have an issue redeeming my points?

How do I submit a Price Match request?

What qualifies for a Price Match?

What happens after my Price Match has been accepted?

Price Match FAQs

FAQs

Returns Policy

Cancellation Policy

Replacement Policy

Manufacturers Guarantees

Electrical Equipment

Returns

Delivery Information

In Stock Products

Estimated Dispatch Date

Order Dispatch

Free Delivery

Orders under £50

Pallet Delivery

Pallet Delivery Days

Livestock Delivery

Third Party Delivery

Delivery

We currently offer a number of different ways for you to pay for an order

Credit/Debit Cards

PayPal

Klana Partner Finance

ClearPay

Payment

Welcome to Charterhouse Aquatics rewards

Ways to earn points

Ways to redeem points

Refer & get rewarded

Custom Aquarium Design

Charterhouse Points

Subscribe & Save

Save with Repeat Deliveries

ICP Test Subscriptions

Manage your subscription

Subscriptions

Do you offer shipping overseas and does every country qualify for free shipping?

Unfortunately, overseas and international shipping is currently not available, we're unable to ship orders outside of the UK with the exception of Northern Ireland, Isle of Man, Jersey and Guernsey.Shipping to Northern Ireland, Jersey and Guernsey is

<div data-offset-key="fe33j-0-0"><span data-offset-key="fe33j-0-0"><span data-text="true">Unfortunately, overseas and international shipping is currently not available, we&apos;re unable to ship orders outside of the UK with the exception of Northern Ireland, Isle of Man, Jersey and Guernsey.</span></span></div><ul id="isPasted"><li data-block="true" data-editor="3pqfl" data-offset-key="asqb1-0-0"><div data-offset-key="asqb1-0-0"><span data-offset-key="asqb1-0-0"><span data-text="true">Shipping to Northern Ireland, Jersey and Guernsey is applied with a shipping cost of &#xA3;17.95</span></span></div></li><li data-block="true" data-editor="3pqfl" data-offset-key="asqb1-0-0"><div data-offset-key="asqb1-0-0"><span data-offset-key="asqb1-0-0"><span data-text="true">Isle of Man shipping is applied with a cost of &#xA3;34.95</span></span></div></li><li data-block="true" data-editor="3pqfl" data-offset-key="68p92-0-0"><div data-offset-key="68p92-0-0"><span data-offset-key="68p92-0-0"><span data-text="true">Northern Ireland orders can be placed online via the website; however, Jersey and Guernsey orders will need to be placed manually with the customer support team</span></span></div></li><li data-block="true" data-editor="3pqfl" data-offset-key="c9eso-0-0"><div data-offset-key="c9eso-0-0"><span data-offset-key="c9eso-0-0"><span data-text="true">Unfortunately, we do not refund or exempt VAT for orders to Jersey or Guernsey</span></span></div></li></ul>

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