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Charterhouse Aquatics

Need help with your aquarium setup or order? Visit the Charterhouse Aquatics Help Center for expert guides, FAQs, and customer support. Get quick answers and expert assistance today!

Charterhouse Aquatics Customer Service Help Center

All in stock orders placed before 4pm Monday - Friday will be dispatched the same day. 

If your order contains an item that is out of stock or an item that needs to be ordered in for you, we will always aim to ship your order on or before the estimated dispatch date you see at checkout and on your order confirmation email.

If you are seeing this notification, your order has not yet been dispatched and we will send tracking details once available.

What's your return and exchange policy?

When do you ship orders?

How do I access my Charterhouse Points?

Do you offer a Price Match?

What are your shipping costs?

Aquarium Pallet Delivery Policy