Charterhouse Aquatics

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Charterhouse Aquatics Customer Service Help Center

All in stock orders placed before 4pm Monday - Friday will be dispatched the same day. 

If your order contains an item that is out of stock or an item that needs to be ordered in for you, we will always aim to ship your order on or before the estimated dispatch date you see at checkout and on your order confirmation email.

If you are seeing this notification, your order has not yet been dispatched and we will send tracking details once available.

Unfortunately, overseas and international shipping is currently not available, we're unable to ship orders outside of the UK with the exception of Northern Ireland, Jersey and Guernsey.Shipping to Northern Ireland, Jersey and Guernsey is applied with

<div data-offset-key="fe33j-0-0"><span data-offset-key="fe33j-0-0"><span data-text="true">Unfortunately, overseas and international shipping is currently not available, we&apos;re unable to ship orders outside of the UK with the exception of Northern Ireland, Jersey and Guernsey.</span></span></div><ul id="isPasted"><li data-block="true" data-editor="3pqfl" data-offset-key="asqb1-0-0"><div data-offset-key="asqb1-0-0"><span data-offset-key="asqb1-0-0"><span data-text="true">Shipping to Northern Ireland, Jersey and Guernsey is applied with a shipping cost of &#xA3;17.95</span></span></div></li><li data-block="true" data-editor="3pqfl" data-offset-key="68p92-0-0"><div data-offset-key="68p92-0-0"><span data-offset-key="68p92-0-0"><span data-text="true">Northern Ireland orders can be placed online via the website; however, Jersey and Guernsey orders will need to be placed manually with the customer support team</span></span></div></li><li data-block="true" data-editor="3pqfl" data-offset-key="c9eso-0-0"><div data-offset-key="c9eso-0-0"><span data-offset-key="c9eso-0-0"><span data-text="true">Unfortunately, we do not refund or exempt VAT for orders to Jersey or Guernsey</span></span></div></li></ul>

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