Cookie PolicyUpdated 3 hours ago

Cookies Policy

Charterhouse Aquatics

Last updated: 12 October 2026

At Charterhouse Aquatics, we use cookies and similar technologies to help our website function correctly, improve your shopping experience, understand how our website is used and, with your permission where required, provide relevant advertising.

This Cookies Policy explains what cookies are, how we use them and how you can manage your preferences.

For further information about how we collect and process personal information, please read our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that websites store on your computer, smartphone or other device when you visit them.

They help websites recognise your device, remember certain preferences and provide useful functionality.

For example, cookies can help us remember the items in your shopping basket, maintain a secure checkout and understand which parts of our website customers find most useful.

We may also use similar technologies, including tracking pixels, tags and local storage. These technologies can serve comparable purposes and are covered by this policy.

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

Essential website functionality: To enable shopping baskets, secure checkout, account access and website security.
Preferences and personalisation: To remember certain choices and improve your shopping experience.
Analytics and performance: To understand how visitors use our website and identify opportunities for improvement.
Advertising and marketing: To measure advertising performance and, where permitted, display relevant advertisements on other websites and platforms.

We use essential cookies where necessary to provide the services you request.

For other cookies and similar technologies, we obtain your consent where required by law before they are activated.

You can choose whether to accept or reject non-essential cookies and can change your preferences at any time.

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot be disabled through our cookie preference controls.

They support important functions such as:

Maintaining your shopping basket
Processing orders and payments
Enabling secure checkout
Supporting customer account authentication
Protecting the website against fraud and security threats
Remembering your cookie consent choices

These cookies do not require consent where they meet the applicable legal exemption.

Disabling them through your browser settings may prevent parts of our website from working correctly.

Functional and Preference Cookies

These cookies help us remember choices you make and provide a more convenient shopping experience.

For example, they may remember your preferred language, region or other website settings.

Where these cookies are not strictly necessary, we will request consent before using them.

If you reject these cookies, some preferences may not be remembered between visits.

Analytics and Performance Cookies

We use analytics technologies to understand how customers interact with our website.

These technologies may help us measure:

The number of visitors to our website
Which pages and products are viewed
How customers navigate between pages
How visitors arrive at our website
Website performance and technical issues
Shopping activity and conversion performance

We use services including Google Analytics and Shopify's analytics functionality.

Information collected may include device details, browser information, approximate location, website activity and online identifiers.

Where required by law, analytics cookies and similar technologies will only be activated after you have provided consent.

If you reject analytics cookies, we will respect your choice for technologies that require consent.

Advertising and Marketing Cookies

We use advertising and marketing technologies to help us promote our products and understand the effectiveness of our campaigns.

These may include technologies provided by:

Google Ads
Meta, including Facebook and Instagram
Klaviyo
Shopify and its relevant advertising integrations

These technologies may help us:

Measure purchases and other actions following advertisements
Understand which campaigns generate customer interest
Display advertisements for relevant products
Create advertising audiences, where permitted
Measure the performance of marketing campaigns

Some advertising technologies may recognise your browser or device across different websites and services.

We only use non-essential advertising cookies and similar technologies where the required consent has been obtained.

Rejecting these cookies will not prevent you from seeing advertisements, but those advertisements may be less relevant to your interests.

4. First-Party and Third-Party Cookies

First-party cookies are set by our website and generally support its functionality, preferences and analytics.

Third-party cookies are set by other organisations whose services are used on our website.

These may include e-commerce, analytics, advertising and marketing service providers.

Third-party providers may process information collected through their technologies in accordance with their own privacy policies.

We are responsible for providing appropriate information and obtaining any required consent for technologies deployed through our website.

5. How Long Cookies Remain on Your Device

Cookies may be stored on your device for different lengths of time depending on their purpose and the service that provides them.

Session cookies are temporary and generally expire when your browsing session ends.

Persistent cookies remain on your device for a specified period or until you delete them. They may be used to remember your preferences, recognise returning visitors or measure website performance.

We use cookies and similar technologies provided by Shopify and, where applicable, Google, Meta and Klaviyo.

The duration of individual cookies varies depending on the provider, configuration and purpose. Some cookies may also be renewed when you revisit our website.

Further information about the technologies used by our principal service providers is available in Section 7 of this policy.

We periodically review the cookies used on our website to ensure that the information we provide remains accurate and up to date.

When you first visit our website, you are given the opportunity to accept or decline non-essential cookies through our cookie consent banner.

Essential cookies, which are necessary for the operation of our website, do not require consent where they meet the applicable legal exemption.

Changing your preferences

You can withdraw or change your consent to non-essential cookies at any time using the privacy or cookie preference controls available on our website.

You can also manage or delete cookies through your browser settings.

Please note that disabling essential cookies may affect certain website features, including shopping baskets, customer accounts and checkout.

Withdrawing your consent will prevent further use of the relevant non-essential technologies, subject to any applicable legal exemptions. It does not affect processing that was lawful before consent was withdrawn.

7. Cookies Used by Our Service Providers

Our website uses services provided by third parties that may set cookies or use similar technologies.

These include:

Shopify

Shopify provides our ecommerce platform and supports website functionality, shopping baskets, checkout, security and related services.

https://www.shopify.com/legal/cookies

Google Analytics and Google Ads

Google provides analytics and advertising services that help us understand website usage and measure advertising performance.

https://policies.google.com/technologies/cookies

Meta

Meta provides advertising technologies used in connection with Facebook and Instagram advertising.

https://www.facebook.com/privacy/policies/cookies/

Klaviyo

Klaviyo provides email marketing and related customer engagement services.

https://www.klaviyo.com/legal/privacy

The technologies used by these providers may change over time. The specific cookies deployed depend on the services enabled, your interactions with our website and your consent preferences.

8. Updates to This Cookies Policy

We may update this Cookies Policy periodically to reflect changes in technology, our website, third-party services or applicable legislation.

Any updated version will be published on this page with a revised date.

Where changes require us to obtain new consent, we will do so.

9. Contact Us

If you have any questions about this Cookies Policy or how we use cookies, please contact us.