Charterhouse Aquatics

<p>All deliveries (excluding pallets, livestock &amp; specialist products) over &#xA3;50.00 will qualify for our FREE DELIVERY service. Please note this only applies to orders made in the UK and delivered to the main UK shipping zones. Out of area location may incur a delivery surcharge .</p>

All deliveries (excluding pallets, livestock & specialist products) over £50.00 will qualify for our FREE DELIVERY service. Please note this only applies to orders made in the UK and delivered to the main UK shipping zones. Out of area location may i

Free Delivery

Delivery

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Frequently asked questions

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How does Pay later in 30 days work?

Am I eligible for Pay in 30 days?

Can I have multiple Pay in 30 days orders at the same time?

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I've received a statement, but I've not yet received my goods.

What happens if I cancel or return my order?

I have canceled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

What happens to my statement, when I have returned the goods?

What happens to my statement when I have returned part of my order?

I haven’t received an email with my statement/payment information.

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Klarna FAQs

What is Clearpay?

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Who can use Clearpay?

How does the Clearpay payment schedule work?

What if I can't pay a Clearpay instalment?

When will my items be delivered if I use Clearpay?

Is there a limit to how much I can spend on a single Clearpay transaction?

Can I use another form of payment with Clearpay?

How do I return or exchange an item purchased with Clearpay?

Where can I find out more about Clearpay?

Clearpay FAQs

Using a Charterhouse Discount Code

Discount Code FAQs

Do I get free delivery over £50 on a coral order?

Collection Information

How do I acclimate my Corals?

Tips for Corals after acclimation

Tips for Anemones

Can I make a Claims

Buying Corals FAQs

Charterhouse Points FAQs

What is the Charterhouse Point Program?

How does the Charterhouse Program work?

Charterhouse Points and Values

Redeeming Charterhouse Points

Minimum Points Required

Is there a maximum points redemptions allowed per order?

Will I earn points for shipping fees?

Will I earn points if I pay with finance?

Will I earn points on in-store purchases?

Will I earn points for tax fees?

Will I earn points for discounted products?

Will I earn points when my purchase is paid for with points?

Are there any product restrictions?

Conditions of Use

What if I have an issue redeeming my points?

How do I submit a Price Match request?

What qualifies for a Price Match?

What happens after my Price Match has been accepted?

Price Match FAQs

Sales Exclusions

Sale Exclusions & Restrictions

FAQs

Returns Portal

Returns Policy

Cancellation Policy

Replacement Policy

Manufacturers Guarantees

Electrical Equipment

Returns

Delivery Information

In Stock Products

Estimated Dispatch Date

Order Dispatch

Orders under £50

Pallet Delivery

Pallet Delivery Days

Livestock Delivery

Frozen Food Delivery

Third Party Delivery

Do you offer shipping overseas and does every country qualify for free shipping?

Free DeliveryUpdated 3 months ago