Charterhouse Aquatics

<p>Upon your order being shipped, you will be notified via email. Following on from this you will receive a text message and email providing you with your tracking details. Another text will follow the morning of the delivery stating your estimated delivery slot. If this is not suitable for you, simply reply to the options available. (please note that tracking details may not be available for pallet or direct-from-manufacturer deliveries)&#xA0;</p>

Upon your order being shipped, you will be notified via email. Following on from this you will receive a text message and email providing you with your tracking details. Another text will follow the morning of the delivery stating your estimated deli

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I've received a statement, but I've not yet received my goods.

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I have canceled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

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What happens to my statement when I have returned part of my order?

I haven’t received an email with my statement/payment information.

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Klarna FAQs

What is Clearpay?

How do I use Clearpay?

Who can use Clearpay?

How does the Clearpay payment schedule work?

What if I can't pay a Clearpay instalment?

When will my items be delivered if I use Clearpay?

Is there a limit to how much I can spend on a single Clearpay transaction?

Can I use another form of payment with Clearpay?

How do I return or exchange an item purchased with Clearpay?

Where can I find out more about Clearpay?

Clearpay FAQs

Using a Charterhouse Discount Code

Discount Code FAQs

Do I get free delivery over £50 on a coral order?

Collection Information

How do I acclimate my Corals?

Tips for Corals after acclimation

Tips for Anemones

Can I make a Claims

Buying Corals FAQs

Charterhouse Points FAQs

What is the Charterhouse Point Program?

How does the Charterhouse Program work?

Charterhouse Points and Values

Redeeming Charterhouse Points

Minimum Points Required

Is there a maximum points redemptions allowed per order?

Will I earn points for shipping fees?

Will I earn points if I pay with finance?

Will I earn points on in-store purchases?

Will I earn points for tax fees?

Will I earn points for discounted products?

Will I earn points when my purchase is paid for with points?

Are there any product restrictions?

Conditions of Use

What if I have an issue redeeming my points?

FAQs

Returns Policy

Cancellation Policy

Replacement Policy

Manufacturers Guarantees

Electrical Equipment

Returns

Delivery Information

In Stock Products

Estimated Dispatch Date

Free Delivery

Orders under £50

Pallet Delivery

Pallet Delivery Days

Livestock Delivery

Third Party Delivery

We currently offer a number of different ways for you to pay for an order

Credit/Debit Cards

PayPal

Klana Partner Finance

ClearPay

Payment

Welcome to Charterhouse Aquatics rewards

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Ways to redeem points

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Custom Aquarium Design

Charterhouse Points

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Do you offer shipping overseas and does every country qualify for free shipping?

Order DispatchUpdated 2 months ago