General Terms & ConditionsOVERVIEWThis website is operated by Charterhouse Aquatics. Throughout the site, the terms “we”, “us” and “our” refer to Charterhouse Aquatics. Charterhouse Aquatics offers this website, including all information, tools and S

General Terms & Conditions

USER TERMS FOR KLARNA’S SHOPPING SERVICE. Highlight of changes since the last update of these Terms:. These Terms do not apply to Klarna's payment options. If you choose to pay with one of Klarna's payment options, there are additional Terms that app

Klarna Terms & Conditions

Charterhouse Aquatics

Terms & Conditions

Freshwater Fish Delivery

Gift Voucher FAQs

Purchasing Gift Vouchers.

How to Send Gift Vouchers.

Redeeming Gift Vouchers.

Any Questions?

Shop now. Pay later with Klarna.

Here’s how it works

Pay in 30 days

Pay in 3

Pay online or in the app

Safe and secure

Frequently asked questions

Who is Klarna?

How does Pay later in 30 days work?

Am I eligible for Pay in 30 days?

Can I have multiple Pay in 30 days orders at the same time?

What does Klarna consider when reviewing my application?

What do I need to provide when I make a purchase?

Will a credit search take place?

How do I make repayments to Klarna?

I have been asked to go to the Klarna site. Is this correct?

Can I pay before the due date?

Is my payment information safe?

How do I know Klarna has received my payment?

What happens if I don’t make a payment on time?

What happens if I don’t pay for my order?

I've received a statement, but I've not yet received my goods.

What happens if I cancel or return my order?

I have canceled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

What happens to my statement, when I have returned the goods?

What happens to my statement when I have returned part of my order?

I haven’t received an email with my statement/payment information.

I still have questions regarding payment, how can I get in touch?

How does Pay in 3 work?

Am I eligible for Pay in 3?

Can I have multiple Pay in 3 orders at the same time?

Klarna FAQs

What is Clearpay?

How do I use Clearpay?

Who can use Clearpay?

How does the Clearpay payment schedule work?

What if I can't pay a Clearpay instalment?

When will my items be delivered if I use Clearpay?

Is there a limit to how much I can spend on a single Clearpay transaction?

Can I use another form of payment with Clearpay?

How do I return or exchange an item purchased with Clearpay?

Where can I find out more about Clearpay?

Clearpay FAQs

Using a Charterhouse Discount Code

Discount Code FAQs

Do I get free delivery over £50 on a coral order?

Collection Information

How do I acclimate my Corals?

Tips for Corals after acclimation

Tips for Anemones

Can I make a Claims

Buying Corals FAQs

Charterhouse Points FAQs

What is the Charterhouse Point Program?

How does the Charterhouse Program work?

Charterhouse Points and Values

Redeeming Charterhouse Points

Minimum Points Required

Is there a maximum points redemptions allowed per order?

Will I earn points for shipping fees?

Will I earn points if I pay with finance?

Will I earn points on in-store purchases?

Will I earn points for tax fees?

Will I earn points for discounted products?

Will I earn points when my purchase is paid for with points?

Are there any product restrictions?

Conditions of Use

What if I have an issue redeeming my points?

How do I submit a Price Match request?

What qualifies for a Price Match?

What happens after my Price Match has been accepted?

Price Match FAQs

Sales Exclusions

Sale Exclusions & Restrictions

FAQs

Returns Portal

Returns Policy

Cancellation Policy

Replacement Policy

Manufacturers Guarantees

Electrical Equipment

Returns

Delivery Information

In Stock Products

Estimated Dispatch Date

Order Dispatch

Free Delivery

Orders under £50

Pallet Delivery

Pallet Delivery Days

Coral Delivery

Frozen Food Delivery

Third Party Delivery

Do you offer shipping overseas and does every country qualify for free shipping?