Returns
Returns Policy
New and Unused goods can be returned within 21 days of the purchase date, subject to a return request having been approved and the goods being received by our warehouse. Goods returned must be in new and unused condition, unless being returned as fau
Cancellation Policy
You have the right to cancel an order within 14 working days of receipt. You must return the goods to us in new and unused condition in line with our Returns Policy. We must receive the goods within 21 days of the notice of cancellation during which
Replacement Policy
If you receive faulty or damaged goods, you must notify us within 14 working days. A collection will be arranged by us within 21 working days. Where possible, after this period, replacement parts will be dispatched, and where not possible, we will as
Manufacturers Guarantees
We work with the manufacturers to ensure their guarantees are honoured, and we use our best endeavours to resolve issues within the warranty period. We can only refund postage costs under the manufacturer's guarantee if the goods are returned to us w
Electrical Equipment
Please be aware that aquarium pumps, filters, skimmers and other electrical goods emit noise during normal operation that you may consider to be excessive. You should be aware that manufacturers wording indicating noise levels are relative only and d