Goods can be returned within 60 days of the purchase date, subject to a return request having been approved and the goods being received by our warehouse. Goods returned must be in new and unused condition, unless being returned as faulty, in which c
You have the right to cancel an order within 14 working days of receipt. You must return the goods to us in new and unused condition in line with our Returns Policy. We must receive the goods within 21 days of the notice of cancellation during which
If you receive faulty or damaged good, you must notify us within 14 working days and return them to us within 21 working days. Where possible replacement parts will be dispatched and where not possible we will ask you to return the goods to us in lin
We work with the manufactures to ensure their guarantees are honoured and we use best endeavours to resolve issues within the warranty period. We can only refund postage costs under the manufactures guarantee if the goods are returned to us within 14
Please be aware that aquarium pumps, filters, skimmers and other electrical goods emit noise during normal operation that you may consider to be excessive. You should be aware that manufacturers wording indicating noise levels are relative only and d