Can I make a ClaimsUpdated 2 months ago

Your new purchase is covered by our live arrival guarantee.  

If, in the unfortunate event your purchase is found to be dead on arrival (DOA) please complete the following steps:-

Please report the claim via e-mail to us no later than 2 hours after signing for the package (e-mail to [email protected]).  Please include your order number, details of your claim and clear photographic evidence in the unopened bag from a variety of angles of the DOA animal.  

Our guarantee is only valid if you sign for the delivery on the couriers first attempt, it covers live arrival within the 2 hour limit that the package was signed for.  

Any coral skeletons, shells and bodies will need to be kept and we reserve the right to ask for these to be returned to us before replacement/refund. 
For certain species, we reserve the right to refund your purchase as we may not be able to source a replacement at the time. 

Failure to complete ALL of the above steps will void any claim.