Unfortunately, we can't offer free delivery on livestock orders as they are shipped separately via our licensed delivery courier on a pre-1pm service. The £24.95 charge applies to all orders that have a total livestock amount of £200 or under. If spe
We are happy for customers to collect livestock from our Hertfordshire distribution centre but this will need to be arranged in advance. The majority of our stock is held in a separate location so we will need to arrange for the order to be delivered
Remove shipping bags and place animal along with the shipping water into a clean bucket. Use the airline to siphon water from your tank into the bucket at a rate of 1 drip per second until the pH and salinity match. This will take no longer than 45
It is good practice to check for pests and to give your coral a dip to ensure no hitchhikers are present. When placing your new coral in your aquarium it is important to never induce shock by placing it directly under strong light. Instead, start it
Ensure all circulation pumps and intakes are anemone safe and have guards in place. Anemones often initially look deflated and need good flow to recover. The best way of doing this is to gently anchor the foot of the anemone between 2 heavier rocks
Your new purchase is covered by our live arrival guarantee. If, in the unfortunate event your purchase is found to be dead on arrival (DOA) please complete the following steps:-Please report the claim via e-mail to us no later than 2 hours after sig