Manufacturers GuaranteesUpdated 2 months ago

We work with the manufacturers to ensure their guarantees are honoured, and we use our best endeavours to resolve issues within the warranty period. We can only refund postage costs under the manufacturer's guarantee if the goods are returned to us within 14 days of the original purchase. We will not refund postage costs for guarantee/warranty returns unless the product becomes faulty within the first few weeks of receipt. We can only offer replacement parts or replacement goods when authorised by the manufacturer. Under no circumstances should goods be returned to us without prior approval. We can only offer to replace damaged glass items if we are notified within 48 hours of you receiving the delivery. We cannot replace glass bulbs/tubes unless they become faulty within the initial 14-day period. 

Please be aware that all items purchased as a used or ex-display model will not retain a manufacturer's warranty and are sold as seen. 

We may share your order and contact details with manufacturers or service providers where necessary to process returns or warranty claims