Replacement PolicyUpdated a month ago

If you receive faulty or damaged goods, you must notify us within 14 working days. A collection will be arranged by us within 21 working days. Where possible, after this period, replacement parts will be dispatched, and where not possible, we will ask you to return the goods to us in line with our Returns Policy. Once we have verified the damage, we will supply replacements as required. Where returned goods are found to be in good working order, we will not be able to refund your return postage costs, and we reserve the right to deduct our original postage cost from any refund. Whilst arranging to have the goods returned to you. We cannot take responsibility for any consequential loss or damage arising directly or indirectly from goods supplied. 

Any failures or non-delivery must be reported to our customer service team within 24 hours of the delivery failure so that we can escalate the issue with the couriers. Please be aware that if you specifically request to have your order left in a safe place, the responsibility for the delivery is transferred to you as the customer, rather than remaining with us or the delivery firm, provided that a delivery photo and accurate GPS location are included.