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Charterhouse Points FAQs

Charterhouse Points FAQs

As a thank you to our customers, we now offer a Charterhouse Points scheme, and it couldn't be easier. Charterhouse Points are added to your account every time you make a purchase. Points can be saved or redeemed on future purchase, and the best bit

What is the Charterhouse Point Program?

To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched our Charterhouse Points Program. Our Charterhouse Points Program is as simple as it sounds. While shopping at Chart

How does the Charterhouse Program work?

When an order is placed, the total amount* of the order will be used to calculate the amount of points earned. These points are added to your account as pending points. All pending points are listed on your points account and will stay there until ap

Charterhouse Points and Values

Currently, for every £1.00 spent at Charterhouse Aquatics you'll earn For example:. Product Cost: £100.00. Value of Points Earned:£1.00. Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate sh

Redeeming Charterhouse Points

If you have a balance in your Charterhouse Points account, you can use those points to pay for purchases made at Charterhouse Aquatics. During the checkout process, on the same page that you select a payment method, there will be a box allowing you t

Minimum Points Required

The minimum redemption amount to create a voucher is 100 points. Points can only be redeemed in numbers divisible by 100 (£1 at a time). We strongly advise you to check this page often as we may make changes to this policy?

Is there a maximum points redemptions allowed per order?

A maximum of 500,000 points (£5,000.00) is allowed to redeem per order. We strongly advise you to check this page often as we may make changes to this policy.

Will I earn points for shipping fees?

No. When calculating the amount of points earned, the shipping fees are excluded.

Will I earn points if I pay with finance?

No, unfortunately, finance orders do not qualify for Charterhouse Points.

Will I earn points on in-store purchases?

No, unfortunately not. Points will only be collected on order placed online via the website (subject to other T&C's)

Will I earn points for tax fees?

Yes. When calculating the amount of points earned, the taxes are included. We strongly advise you to check this page often as we may make changes to this policy.

Will I earn points for discounted products?

Yes. When calculating the amount of points earned, all items which have been discounted are included. We strongly advise you to check this page often as we may make changes to this policy.

Will I earn points when my purchase is paid for with points?

Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points. We strongly advise you to check this page often as we may make changes to this policy

Are there any product restrictions?

Currently, no restrictions apply to the kind of items which may be purchased using your points balance. We strongly advise you to check this page often as we may make changes to this policy.

Conditions of Use

Shopping Points are only available to registered Charterhouse Aquatics member's.Shopping Points Reward can only be collected and used with online purchases. and are only validated at Charterhouse Aquatics. Please note, we reserve the right to make ch

What if I have an issue redeeming my points?

For any queries regarding our Reward Point Program, please contact our customer service team . Make sure you provide as much information as possible in the e-mail.